Threeward Support

How can we help?

Find answers to common Threeward questions, troubleshooting steps, and purchase support.

Getting Started

How do I create a goal?

Open Threeward, start a new goal, then add the goal details, target, schedule, tracking style, and any action steps or rewards you want to use.

How do I track progress?

Open the relevant goal and log progress from the goal experience. Your progress history helps show what you have completed over time.

How do Action Steps work?

Action Steps are one-time steps connected to a goal. They help break a larger goal into smaller tasks you can complete individually.

How do rewards work?

Threeward supports Bronze, Silver, and Gold reward milestones so you can define meaningful rewards along the way.

How does the calendar work?

The monthly calendar shows scheduled goal activity and goal-related progress so you can see what is coming up in context.

Notifications

Why am I not receiving reminders?

Check iOS Settings > Notifications > Threeward and confirm notifications are enabled.

Reminders depend on configured goal schedules. Completed, paused, or archived goal behavior may affect pending reminders. Device delivery is controlled by iOS and is not guaranteed by Threeward.

Vision Boards

How do Vision Board photos work?

You choose photos for Vision Boards, and photo access is initiated by you. Selected images are used within the app for the Vision Board experience.

If an image is missing, try selecting it again or restarting the app.

Threeward Pro

Threeward Pro is available through Monthly, Annual, and Lifetime options. Purchases are managed through Apple.

Manage Apple subscriptions

How do I upgrade?

Open the Threeward Pro paywall in the app and choose a Monthly, Annual, or Lifetime purchase option.

How do I restore purchases?

Open the Threeward Pro paywall and select Restore Purchases. Make sure you are using the Apple account connected to the purchase.

How do I cancel a subscription?

Subscriptions are managed through your Apple account. Threeward cannot directly cancel App Store subscriptions for you.

How do refunds work?

App Store purchases and refund requests are handled through Apple. Threeward cannot promise or directly issue Apple App Store refunds.

Troubleshooting

Products are not loading

  • Confirm internet access when using production App Store products.
  • Reopen the Threeward Pro paywall.
  • Restart the app.
  • Try Restore Purchases where appropriate.

Purchase did not unlock Pro

  • Wait briefly and reopen the paywall.
  • Use Restore Purchases.
  • Restart the app.
  • Contact support if the issue remains.

Progress is missing

  • Threeward is designed around local device storage.
  • Check whether the app was reinstalled or device data changed.
  • Review any available device backup or restore options in iOS.

Notifications are missing

  • Check iOS notification permissions.
  • Check the goal reminder configuration in Threeward.
  • Reminder behavior can depend on goal schedule and goal state.

Vision Board image is missing

  • Try selecting the image again.
  • Restart the app if the image still does not appear.